This is a froud company. They are selling products which are not in their stock. I bought a shower tray, enclosure and toilet. On the day of the sale I was advised by the sales adviser Shey that I should receive a call within 7 days for delivery date. I did not receive that call and when i called the customer service, I was told the profucts were not in stock and they would come back in stock In two months. I did not accept this and cancelled the order and demanded a refund to ve told ws this was a showroom sales the refund would only be authorised by the showroom manager. I went to the showroom on the same day on A406 and spoke to assistant manager Martin who admitted that it was a company policy to advise the customers with a week delivery phonecall whether the products are in stock or not. I was astonished at how they missold rhe products. It’s been a month now and I still have not received the refund. It took about a week for the manager to authorise it and I was told that I should be receiving a cheque within 7 to 14 working days, but no sign of the cheque yet. If I don’t get the cheque by the end of the week I will be taking legal action..