What went right ! Placed an order for tiles...they took my money then decided to tell us sometime later that they were discontinued. Took quite some time to get a refund. Also ordered the bolerro bath...when that eventually arrived it was damaged. That was start of Feb...couldn't get another until end of march so ordered a different bath this arrived damaged. Couldn't get us another within our time scale so we are awaiting another refunds on both orders. However for some reason customer services Natalie hull cannot seem to work out the amounts to be refunded. Its quite simple it's the amounts x 2 that better bathroom took from my account. You cannot get through by phone and they will not ring you. Don't think this company will be trading for much longer the service is shocking...apart from Nathan at the Manchester store. Shame he isn't customer services. This matter is still not resolved. We even returned the damaged bath back to store rather than wait for a collection. All our orders were placed in store not on line.