Verging on fraud and deception! This is the first time I have ever felt the need to go out my way to write a bad review, however I feel it is justified as from my experience how a company deals with customers during issues shows how it will treat you in general whether you have had a good experience to date you are just one order away of seeing the flip side. In short, i went online to buy a shower door for £169, it said it was in stock, i placed my order waited for the delivery time and it did not show, (not a problem these things happen), I then told it was not in stock and they did not know when it will be, again no problem, so I cancelled the order and requested a refund so I can order it elsewhere. I was told and given an email too that my refund would take up to 10 days and would be paid back to my card (great). 4 weeks went by, with me calling pretty much each week waiting 30 mins each time to get through, to be told various things over that time period such as it had not been signed off and slipped through the net, it was waiting for a manager that comes in every 3 weeks to sign, then told 3 weeks in that it will come to me as a Cheque not back on my payment card. I requested that it goes back on the payment card considering the inconvenience I had already been through and this I find out today was ignored and they claim 4 weeks later to have sent the Cheque which is still yet to arrive. I could go on, but the main point is, Better Bathrooms are using excuses to hold on to peoples money, use antiquated methods such as issuing cheques to further delay the payment and keep the cash flow on their books. If i had not chased all of this up I would have either been without a door i was told was in stock, or refund would have never been raised. Its a real shame, as i said, I measure how companies act in good and bad times and Better Bathrooms has a lot to learn and improve on and has lost a customer here going forward for sure. If the refund is not with me this week, given the evidence i have I will take this legal to small claims court! Be warned do not use this company.