It seems that the company has gone into liquidation. Don't quote me on it, but the store in Birmingham bad its gate closed at 5pm and people were inside, even though their website says 8pm is the closing time. Also their customer services telephone line seems closed and the store in Birmingham isn't picking up. If you have paid on your credit/debit card, contact your banks ASAP with a view to a chargeback. Recently, they've asked people to pay via PayPal. Anyone who knows PayPal will know your rights are less using PayPal than a bank, as they simply act as an agent. If anyone has any other info, please do let the rest of us know. Shambles of a company and I am very tempted to sue.