We had already been let down for our bathroom so went to better bathroom who said we could have the bathroom which was quite large at the end of nov 2018 arranged everything and it never arrived we rang loads of time re arranged 4 times they tried to deliver part of the order so we couldn’t have a refund we had to arrange the builder who lucky for us was a friend but still had to sort his jobs out the staff were not helpful and in the end at the end of January the following year we asked for a refund not easy we cancelled with the shop but this doesn’t count you still have to phone customer service to which I did and they said we could have a refund but then the woman put it down as a credit note because you have to wait 10 to receive a cheque no matter how you pay them so after several arguments and another 30 days and of course tell them we would take them to court and get a solicitor to deal with it a cheque finally arrived but the stress was unbelievable I would not wish anyone to have to go through this so stay away from better bathrooms but we did get a bathroom from a great firm SOAK this company 5 star