omg what a nightmare. Placed my order and it arrived very quickly, well it arrived as that it was I paid for next day (15/6) - minus the toilet pan. Phoned to find out where it was "out of stock"! When will it be back in "it wont". Why they didnt contact me to say it was missing I do not know! They had to put me on hold and find out why it was missing. Still awaiting refund, but meanwhile they have taken further money from my account, without my permission and tried sending out a further two orders! I've been told a refund was authorised and then a week later told it wasn't. They tried telling me I was never charged for the toilet pan but its there in black and white on the order and the amount on my statement clarifies that. They lie, They take your money and nobody knows what is going on. If I had the option of NO STARS I would click on that. Still waiting for a refund, still waiting .... Even if the refund came through yesterday I would still leave this review. Never again will I use BB and I will not be recommending them - I'll be doing the opposite.