Paying £25 for delivery. Email told me their chosen date for delivery. So I book the day off work to accept the item. Less than 24hrs to go, an email explains that that delivery date is now cancelled and will be 5 days later now. So now I have wasted a days holiday and I am having to book another days holiday for new date. At point of order I was told delivery would be 3-5 days. It is now 10 days! Seems they can move the goalposts to suit. However as their t&c's kindly point out that if you are not home to accept delivery then they can re-charge you again for their inconveinence! I emailed over 24hrs ago to explain my displeasure, as expected no response. Nobody has the courtesy to reply. Great customer service... I have a whole bathroom to replace, spending around £2k. It wont be with this company. Update, new email states delivery over 4 weeks later now. So they have messed me around yet again. They dishonestly claim they have items in stock and then take your payment. Requested a full refund. Update 7th Oct. I have requested to be refunded and to cancel my order and 4 times now. They dont acknowledge my requests. Untrustworthy disgusting company. Taking legal advice now