I have 3 properties, originally had 4 properties but i took one off last year. This year I am removing the other 3 properties... I have already cancelled the Direct Debits Whilst I was abroad, A Syrian Refugee family that live in a house with one bathroom, had a problem with their flush system in the toilet. The toilet wouldnt flush, the teenager in the family reported the problem and originally got confused about whether the toilet was flushing and said yes. Because of this they refused to repair the toilet. The Syrian refugee continued to use the toilet without a flush for about a week by using buckets. When I got back from abroad and called Better Home Cover myself they said that they couldnt fix it now as it was due to an earlier maintenance problem. I had even emailed them from abroad, and as usual they ignored my emails. When I finally made the complaint official about what they had done, they sent a plumber to repair the flush and the family had a flushing toilet finally. The service has really gone downhill to an absolute terrible level. I am really disappointed that the NRLA recommended these people. How could they, they are right cowboys Today in the same property, I have called them to say that the Boiler doesnt work which is insured through them. It remains on and They said they cant find my policy. Then when I gave them my policy number. He had to confirm it with the office, lucky he said you called before 5 otherwise there would be nothing they could do... So after 45 mins on the phone line, they have just confirmed that I have a policy with them... they are going to tell me whether a faulty boiler that wont stop is an emergency or not ? They just told me its not an emergency and find your own plumber to repair it These people are complete scams Dont get a policy with them I will have a complaint with the NRLA too for recommending these F**kers to people