I was excited to buy a Kitchen from Better Kitchens as my brother in law buys kitchens from them for property redevelopment. However after making the purchase of the kitchen communication was poor. When the kitchen was installed the latest plan they had sent me did not match the units numbering order. This lead to my kitchen fitters installing the kitchen wrong in areas. Better Kitchens did not then help me to resolve the issue instead we're keen to absolve themselves. I then had to chase them a number of times to fine out where the missing ( delayed) front were. 3 months later I am still waiting for glass shelves. The laminate units also scratch easily. To be fair to Better Kitchens they have asked for more details as I imagine they now a more senior staff member involved he is willing to help, but it's all a little too late.