Horrible company. While other companies take 1 minute to withdraw or deposit
Betways prehistoric system its been 8 days for them to return my money and still have to contact them daily and after contacting them each time they will remember something new each to ask. First the money was pending and Iwas asked to wait 24 hours for the transaction to happen and i can bet 😂. I guess to ben on betway you must prepare your self 24 hours prior lool.
After that they couldnt see any money being deposited, so they asked an email confirmation, after 3 days and no reply I contact their horrible chat service and suddendly i get a reply at my email that that specific inbox is not monitored anymore.
Go back to the chat for a 4th time and now they want another proof screenshot from the email this time which I sent. Nothing Again. Contacting them 8 WHOLE DAYS AFTER! ( yeah this is a 2022 review not 1999) now they want another reference number that i have to contact the company THEY are cooperating with 🤦♂️ I have never seen such unprofessional betting company in all these years. AVOID AVOID AVOID at all costs. Imagine to hve to go and chat with them 5 times and after 8 days no sign of my money.
UPDATE RIDICULOUS!!!betway gave me an email to contact gigadat and request my ca reference which was wrong. Then gigadat says I Have to ask my bank,then my bank send me to interac. after i managed to find the reference also the chat “help” terminated connection for 4 times till i managed to find someone willing to help AFTER i provided all information. Their excuse “deposit you requested was a request so the reference wasnt starting with a CA”
Why's that my problem when you provide that option to your customer and you cannot even back it up???
To be clear the problem
Was Betway! This is the response o had from their partners gigadat after Betway asking for a “CA Reference” to return my money for 8 DAYS
Gigadat Response:
Hello,
Thanks for the reply.
It looks like you made the $90.00 deposit via the "Request for Money (RFM)" method and not via e-transfer. The 8-digit CA number is only assigned to e-transfers and should not be required for RFM's.
The $90.00 CAD does show that it was successfully applied to a transaction with Betway. I will include the transaction information below. If the funds are not reflected in your account, please follow up with Betway customer support and provide them the below transaction information. If necessary, you may wish to have them escalate to their payments team who must contact us if there are any discrepancies on their side.
Make sure that you specify that the deposit was made via Request for Money or RFM as this is a newer method of deposit for Betway, and their support may not be familiar with it yet.
After this Betway still was asking for a Ca number for 8 days
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