Utter shambles of a company. Betway should have their licence taken away. How can you take money off people and when they win, don’t pay them. It’s called a scam in the dictionary. For those who can’t get through the maze of a so called customer service who don’t answer calls or no obvious live chat, there is a way . When you get to the contact us page and the faq , at the bottom, it ask if this page was helpful. Click no. It will get you to another page , Click on live chat and it should work. Like any debt owed, pursue through the county court and issue betway with a writ . Ibas takes too long.