I created some accounts on a Betway couple weeks back and put around $20k. I did not get a chance to play as I got busy. Betway team then put all my and my wife's accounts on hold. I received a call after a couple of days and asked the reason why I opened multiple accounts and who uses them, how many devices do you use to open each accounts and all. I then requested them to close all accounts and reverse the payment. I was told to submit two credit card's statement to help with verifying account. I asked that agent, I have used three credit cards to put the funds in, but they insisted me to provide two credit card's statement only. After that, I waited for a week, and nothing happened. No any action was taken at all by Betway team. I then contacted their live chat agent and requested the same thing again. I received a call again on the same day and asked the same questions again. I replied all politely and request them again to close all my accounts and reverse the payment. This time I was asked to submit 6 credit card’s statement, including ones which were rejected by betway to use on their website. However, I submitted all of them without hesitation on 23rd April. Still, there are no actions being taken at all from Betway customer support/ operations department. I end up contacting their live chat agents 5th time and repeating myself like an idiot. Now they are saying their operations team is trying to get hold of me, but they are not able to reach me on the same contact number, Quite weird☹!. I am still using the same phone number, receive hundreds of calls every day but, don’t know why the operations team is not getting hold of me. I am now struggling to get my funds paid back to my account, but Betway support team is not listening to my request at all. It is so annoying and very much disappointed by their poor customer services. I would never open an account on betway in my life. I would also request you guys to stay away from Betway. They do not respond to your emails or your queries.