I purchased a ring in a specific size, as confirmed by the receipt and order details. Apparently that size was not available, but I was not notified and was still able to purchase my ring size on the website. So I was sent the only ring they had, which was 3 sizes too small. Now I am told if I want the emerald ring in size Q that I purchased I will have to spend an extra $130 for them to upsize it (if it is at all possible). I understand that sometimes people make mistakes and technology is not updated, though that can be frustrating, and I understand that also people can make mistakes and not check orders before sending them (which also happened), but I must admit I am most frustrated about being told, after I have spent $500, that I need to spend another $130 in order to get the product that I have already purchased. I do also wish when I first spoke online that the staff started off by admitting that Bevilles had made those mistakes and apologizing instead of treating it like 'of course I got the wrong size ring because it was the last one'. I promise I am not yelling and I respect retail staff. The staff in the Charlestown NSW store were very lovely and very helpful and Julia online was not bad. I am just quite disappointed. I was so excited about this ring. Now I need to decide if I cut my losses or if I put myself into further debt to try to pay more for the the Q size ring that I purchased and wanted so much. It's not an easy choice. Though it may not even be possible.