Service was terrible. After I purchased a click and collect order, they sent me an email to say my item is out of stock when I checked if the item was available before I purchased and then after a while I got another email to say my order was available again. I called the store the next day to ask if I can give authority to my husband to pick up my order. The First Lady said I just have to give him my order number and that was fine. After I thought about it how bad it’ll be if someone saw my order number and went to pick it up on my behalf ! So I called the store again to double check, the 2nd lady on the phone said that’s not how it works. I need to sign a consent form and get my husband to bring it. I couldn’t get the form because I didn’t get the order confirmation. The last told me I had to call their customer service line to get it from them. The order was only $59. I asked to speak to her manager and she said she is the manager. Then I asked her why she couldn’t override this since I didn’t get the email with the form in it. She said it’s the policy then after she placed me on hold, another lady came on the phone and apparently she said she’s the manager. So the 2nd lady lied, she was only the assistant manager. Then the manager said she has the same delegation as her and I said it’s different. Obviously the position is different and I wasn’t happy with the 2nd lady so I wanted to speak to her manager. Anyway overall the service was horrendous ans terrible. I would never recommend this to anyone. Very disappointed.