I took a recently purchased chain back to the Geelong store chain was only a few weeks old and snapped without any force. The assistant in the shop said yeah they are not manufactured well. I asked if he could do anything whether it was under warranty or something?? He said nah we can’t do anything we are closing down in a few weeks. The chain was a present from my elderly mother I was so upset it had broken so quickly. I ended up replacing the necklace and purchasing the same one again for another $400. Will never purchase again from Bevilles so disappointed and upset with how I was treated!