If I could give no stars I would. The 'customer service' I received at your Eastland store was appalling. I tried to return the watch through the store for convenience, as suggested on my invoice. I took the watch (as it had arrived in its box etc) and invoice to store, first staff member "I cannot do this without managers approval". So I asked to speak to the manager please. Not available, staff will have to call. Manager refused my return on the excuse "you cannot return an online purchase through the store". Asked to speak to a superior staff member. Again, must call manager. Took far too long. Again "you cannot return online purchase through store." I showed them the returns statement on the invoice, and the fact that the option was also explained on the Bevilles website. Then he came up with another excuse "you can only return Bevilles branded products. This is not a Bevilles product, it is Citizen." I cannot believe the total lack of care nor reasoning. After about an hour wasted in the store I asked for the watch and my invoice back so that I could return it online/post. The male staff member then handed me the watch, without the box and invoice etc. I had to stand my ground and demand that I could be given my purchase, as it had arrived to me in the post. I will never, ever purchase anything from any Bevilles store nor online ever again nor would I recommend Bevilles to anyone. All of the staff at the Eastland store (including the manager) need training on what your policies are, also some general empathy and consideration. I used to be a mystery shopper and was amazed at the lack of customer service in total, as well as the lack of knowledge on what your store/business policies are.