I received my item defective, I immediately emailed customer service as per instruction and had no correspondence back. After two failed attempts to contact customer service, I had to call the contact center. I returned the item as per instructions this morning with photo evidence of the return confirmation from Aus Postal Service, the return receipt, a photo of the invoice with clear written instructions of the refund request as per instructions and yet again a photo of the defective item. Still, no confirmation was received of my emails received or any communication at all. It makes me wonder how long the refund is going to take.