Shopping experience was average, was suppost to be click and collect, item was unavailable so I was emailed to ask If I wanted express post, I replied to say yes within hrs, this was a wed. I waited to fri and still herd no reply or received my item, I called twice then finally someone answered saying yes they has seen my email, but I was the one to make contact. They said they would contact me, instead I eventually got an email from Australia post saying it was on its way. I finally received the product. The product received was not my best purchase, to be host in terms of quality, I have purchased better from sports girl. The clasp on the earrings is not sturdy, and keeps falling out of my ears. If someone could please contact me regarding the product it would be much appreciated.