Earrings had loose clip. I advised Bevilles and eventually was advised to use pliers to tighten it By this time the faulty earring clasp had undone and the earring was lost Customer service then said they would have organised a return which was never offered I asked for a replacement or at the worse to purchase a single earring which was refused. Bevilles didn’t even offer a discount on buying a replacement pair I ordered 2 different pairs one of which is in transit. The original sending out was not a good experience and on day 6 or 7 I contacted customer service via chat. The earrings hadn’t even been dispatched I’d appreciate a further discount on a replacement pair of earrings and ask if they could be checked that the clasp works and there are no other defects and a prompt dispatch I rang Sydney as I was unable to get hold of Melbourne head office. I have repeatedly asked for a number so I didn’t have to deal with the customer service agent but she refuse to give me this As it stands I have a single earring because the first had a loose clip. It appears the late response to tighten it was not the usual procedure. It’s been a disappointing series of events Hope someone is prepared to help so we can get a pair or a pair and a spare