I am very disappointed in B&H Photo Video bhphotovideo.com. I placed an order on May 27th for a 100 spindle of DVD-R 4.7 GB 8X disks. On June 9th I received my order (13 days later) The item received was for 16X Disks. I immediately went online and Chatted with both Luke and then Covington and was assured that the correct product would be shipped out to me asap. I told them both that on their website the 8x and the 16x had the same UPC code so someone needed to put visual on the label and make sure the 8x was sent out to me. Yesterday June 13 (4 Days Later) I received another package with the wrong item 16x again. I immediately sign on to Chat (calling hold time is like 39 minutes) Chat is shorter. I speak to Luke again. Bring to his attention again the errors on the UPC Code and explain to him that now I have lost 17 days and I have a project due. He says how sorry he is and that they will try their best to get me my new product shipped out so I can receive it by Tuesday June 15 and not miss my deadline. Guess what - at 3:00 a.m. this morning I get an e-mail stating my order had been cancelled and my original order funds refunded. I chatted with them again today and was told by Ken there was nothing they could do even though their website shows the item I needed to be in stock and ready for shipment. If you don't care when or if you ever get your products then order from this company, but I will never order from this company again.