I was always told B&H Photo-Video was THE go-to store for camera equipment. WRONG. Throughout my very 1st major buy from B&H, I experienced one of the most frustrating, screwed up, incompetence-riddled, drawn out experiences of my life. It started when I made a fairly large purchase of about $2,000. Two of the cameras seemed like they had been opened, so I returned them: 2 Olympus TG-6 waterproof cameras—1 black & 1 red. The refund to my credit card for the purchase of the black one went off w/o a problem….. However, regarding the red one, as of today (date 9/2/21), the money for that camera has YET to be refunded to my credit card—although it was received by B&H nearly three weeks ago (8/16/21). I have made about 20 phone calls to B&H. And each time I’ve been told: “there’s a problem of some kind, I’ll have to check” (no callback), “It should be coming soon,” “Definitely within the next 48 hours,” “that’s still in process,” etc. etc. etc. etc. For nearly 2 wks, the camera wasn’t even showing as having been returned. I called multiple times & no one knew what was going on. Finally, I found out that although FedEx had indeed delivered it (signed for), B&H apparently LOST the camera/package somewhere between the shipping dept. & the returns dept. And I only found this out after 2 wks when they FINALLY informed me that I needed to sign an “Affidavit” to be emailed to me, which would declare that I had indeed returned the camera (even though FedEx was showing that it had been delivered). Then came the comedic farce involving me actually receiving (or rather, never receiving) the “Affidavit” via email. • When I called on Fri. 8/27, I was told it would be sent by Sun 8/29. —never came. • When I called on Monday 8/30, I was told it would be sent by the end of the day. —never came. • When I called on Wednesday 9/1, I was told by the CS rep that no one knew why the “Affidavit” hadn’t been sent out to me, but that it would “definitely” be sent to me by the end of the day because that CS rep was going to personally walk over to that dept. & have them send it. —never came. • When I called on Thursday 9/2, I was told that there had been some confusion over the RED camera vs the BLACK camera. They saw that the BLACK camera had been refunded, so no one bothered to send me any Affidavit for the other camera. I was then told FOR SURE that it would be taken care…… But it’d still take another 48-hours (or “maybe just 24-hours”), to get the Affidavit sent to me. Then, once they received that back & had reviewed it, the refund process would be started. But actually getting the refund credited would take another 7-10 business days……. ARE YOU #@^#%# kidding me? SO, now I’ve had to file a “stop payment” fraud investigation “payment dispute” with my credit card company!!! Now B&H can deal with them. I’m done. What’s really shocking is that I TOLD the CS rep that I was going to do file such a complaint with my credit card company and if they didn’t want that to happen, then a manager could call me back to resolve it ASAP. —no one has called. GET YOUR CAMERA EQUIPMENT SOMEWHERE OTHER THAN B&H, which apparently, I now know, stands for Bull****&Hassle. I’M NEVER BUYING FROM THEM AGAIN (But at least I’ve been getting 3-4 email marketing/advertising announcements from them every day).