B&H has apparently followed the trend in permitting sociopaths run its Customer Service department. I ordered a camera on a Wednesday, with “free expdited shipping” touted on the webpage for the camera, and with the promise of its arriving that Friday if I’d order withing the next six hours. Before the end of Wednesday, I received a notification of the camera’s having been sent out - but also telling me that its expected day of arrival was Monday. The mode of shipping was cited as “standard,” not “expedited.” I bought this to the attention of Customer Service, and only after considerable back-and-forth did someone finally admit that B&H’s shipping department had made a mistake. My having been promised the camera’s arrival on Friday was part of the terms of sale, and of my conditions for purchasing it. I wasn’t being demanding and persnickety about it - I have a very tight personal schedule. The last message that I received from a CSR included the rationalization (lame consolation) that “it’s still only three business days” for the delivery. Five calendar, real-life, days. If Adorama had had that camera in stock, I’d have bought it from Adorama, who do customer service and shipping right.