My experience with B&H had been uneventful up to a couple years ago. I had purchased several significant valued items from them in the past. The last item was a Garmin watch at around $900. It was ordered for my wife as a Christmas gift. When it was delivered, there was nothing out of the ordinary. The shipping box looked in good shape and there appeared to be no tampering. When I opened the box I found the large Garmin box but no shrink wrap. My heart dropped a bit, but I thought as long as the watch is not used, I would be happy. It got worse. I opened the Garmin box to find only a watch band and no watch. I contacted B&H and described the situation. To their credit, they did resend the order and I did receive a new watch. What disturbed me was their wording in our correspondence. They somewhat insinuated that since they could not prove otherwise, they were sending out another watch. It was as if my past purchases meant nothing. I also told them that it appeared that either an employee may have removed the watch then shipped it, or another customer had returned the item for refund, but sent them back an empty box, and B&H had failed to verify the item was actually returned. I pointed out that it has a serial number and that they could likely contact Garmin and find out who activated the watch. I do not know if they pursued this or not. Anyway, here I am about 2 years later in the market for a $6000 DSLR Camera and a $600 lens. B&H would have been my go-to for these items but having been left with the impression that they believe I may have been dishonest about receiving an empty watch box, I cannot see myself doing any business with them on such high-priced items again. It is clear to me that they failed to check a returned item and just shipped it out, or they had an employee get a nice little Christmas bonus. They had the means to track the stolen or misplaced watch but chose to bruise the history of a long-time customer.