Be careful with B&H because if your return rate is too high they will refuse to let you return or exchange anything even if it is defective. I returned quite a few binoculars, but the reason was a lot of them were returns from other customers. You can tell when the box has been opened and the strap is just laying loose in the box. Recently I purchased a $2200 Vespera Telescope at B&H because they had the best price on it and with the Payboo Card I didn't have to pay any tax. I planned on keeping it, and I figured if it was defective they would at least EXCHANGE it. Well unfortunately the scope turned out to be defective, so I tried to exchange it, and then I get this email that because my return rate was high in the past they wouldn't even EXCHANGE the scope. I have returned a lot of stuff at other websites, and I have NEVER been banned from returning items. I have filed a dispute with the BBB just because I think what they are doing is unfair. After all, they could just return the scope to the seller and get reimbursed. If I had paid with PayPal, I am sure I could have won a dispute with B&H because it is not right to have to pay for a defective item and if the seller doesn't stand behind their products, I am sorry, but I don't respect them very much. This practice of refusing to allow customers to return items will come back to bite them because if they screw too many customers in this way it will get around the internet and people will think twice before they buy at B&H. Be forewarned when buying at B&H make sure you are not going to return the item and hope that it is not defective. If you go through these reviews of B&H you will see several one-star reviews where the customer complains about receiving used and returned items and many cases where B&H was reluctant to allow returns and exchanges. B&H likes to sell, but they don't like to take returns, regardless of what their BS Return Policy says!