I'm disappointed. One of my shipments went to the wrong address, and I never received it. B&H didn't do anything to help me and said it was out of their hands. In some ways I get it, but when I found the shipping problem, I contacted them immediately. This was before delivery even happened. They could have contacted FedEx, but instead said it was their policy not to do that. I contacted FedEx and tried to have them route the package to a holding facility, but they delivered it anyway...and some stranger signed for it. As a result, I'm most likely out $1000+ dollars. While this was in part my fault, I would expect a company that cares about their customers to actually offer some sort of assistance when mistakes happen. At the very least, they could have contacted FedEx about the delivery and told them to send it back. I'm giving them three stars because they have been my go-to camera company for the last five years. I moved to a location out in the country recently and am afraid to order anything else from them on the chance there will be a problem with the delivery.