I am a dedicated customer for years MAURICE Lens did not connect saying (lens unavalable) and lens was tight to unscrew. Took to USED Dpt and they reffered me to outside company. OUTSIDE COMPANIES findings,"lens and camera corrosion damage we cant help you and sony won't either". They Returned it to me, I turned around got someone to look at it fix it for $150.00. They did, and guess what THE PROBLEM was? The SETTINGS. B&H gave me $25 dollars credit next purchase. Fred moshe Blumenthal Big Insult/ SAUVER PROGRAM COMMUNITY BASE PROGRAM FOR YOUTH.self funded by me. Were is the accoutability? very cold blooded. and i shop here all the time. I am shocked. Who is responsible to reinburse me for the money i paid. and why didn't people just check the camera? I was at the last week of my warrenty,Hardly ever used camera. very sad. Date of experience: November 02, 2023