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Cassandra
Apparently, European issued cards are very sus nowadays. The most ridiculous email I have ever received. "However, due to the fact that this order was paid with a card issued outside the USA, we are missing some important security information, such as address verification and so we have to take additional steps to protect the cardholder, thus your order is on hold. Therefore, we kindly ask; that if you or a colleague of yours has previously shopped at B&H Photo, whether it was online, over the phone or at our Superstore in NYC, we ask if you can provide us with the details associated with that order. However, if this is your first time shopping with us; we ask respectfully that you provide us with some additional information such as a link to your online profile at Facebook or LinkedIn or a similar page; Alternatively, if you have a work email address with a valid domain replying from it will help expedite the processing of your order. Your credentials will not be stored or used for marketing purposes". Excuse you? Facebook? LinkedIn? Fricking order details of another person? Have you ever heard of privacy or is that concept is non-existent in modern America? Am I tripping or even Amazon (a privacy-nightmarish company itself) could not possibly have sent a more outrageous email. Whoever runs your VeRiFiCaTiOn Department, wake up! This is not the way fraud works, this is not the way you treat new customers. They came from your competitors and they can just as easily go back to them! The payment processed just fine when I placed my order. However, it took your VeRiFiCaTiOn Department around 24 hours to suspect the alleged fraud, charge me with another 1$ for nothing and then send me that beautiful email saying I have to prove something to them. What in the name of Christ is that? First experience with this store and the fricking last!
1 year ago
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B&H Photo has a 4.7 average rating from 1,659 reviews

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