I bought a UFL-3 flash from B&H Photo on April 2, 2024. The battery compartment lid for the flash is jammed. I cannot insert it into the flash and as a result I cannot use it. I have contacted an O&M (Olympus) repair shop but this product is discontinued and the parts are no longer available. Had I known that, I would have never purchased this flash. I've spent 500 dollars on a flash - I've never used it and it looks like I will never be able to do so due to this issue. The manual states that the O-Ring for the flaah should be replaced yearly - but you can't buy these anymore either so eventually this flash would have failed anyway when the battery compartment flooded.
I understand that B&H Photo has a 30 day refund policy (i bought it two months ago and havent used it yet) - but I think the fact that the product is discontinued, has no warranty, can't be repaired, and can't be maintained (O-rings no longer available), should be taken into consideration. (They shouldn't be selling this flash anymore.) They didn't consider any of this - all they did was quote their 30 day return policy again.
I doubt I will buy from this store again and I recommend you avoid it too. If things go wrong, they will not help you - and you may end up with a very expensive paper weight like me.
7 months ago
B&H Photo has a
4.7
average rating
from
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