I have been a B&H customer for a while now, but this review only relates to my latest purchase which is my worst online shopping experience by far. I ordered a color grading monitor a month ago and I was expecting the delivery to arrive on time according to their estimate. I run a small business and it was important for me to receive the monitor on time for a project I had to deliver to my client. Unfortunately, the package was lost for a couple of weeks (the delivery was supposed to take only one week) and neither B&H, nor DHL (their elected carrier) were able to give me an answer on the whereabouts of my purchase. Eventually I had to rent a similar monitor to finish the job at a great cost to my tiny operation. After calling B&H numerous times they admitted that something had happened to my package and they would send a new one. It eventually took a month for me to be able to get my hands on the monitor, which was three weeks late. I contacted both B&H and DHL to ask for some kind of compensation, considering the financial damage this caused me and neither of them accepted any responsibility. I was especially disappointed (putting it mildly) with B&H, given the fact that I had no say regarding the carrier that was going to organise the delivery. I am no longer expecting B&H to compensate me, and this was an experience that I am happy to leave behind.