After charging my credit card immediately upon taking my order they were never able to ship because of a 'glitch' in their system. When I finally cancelled they charged me for a free item that was supposed to be included in my order which I never ordered and never wanted and never downloaded which was free junkware that they now want to charge me a $100 for. So 1 month without shipping my order after taking full payment on day one and now charging me $100 for something that I did not order, and did not want and have never really gotten. They are the worst experience I have ever had in internet shopping and they should be blacklisted from ripping people off.