My item did not arrive. No refund, no replacement, no proof of delivery. Appalled at the level of service I have received from B&H and extremely disappointed. I emailed them within two hours of my order being shipped to notify them of a problem with the delivery address as it appeared on the order. I can't say whether or not the address mixup was their fault, but I can say this: what followed was nothing short of farcical. They said the carrier couldn't amend the address - despite me getting in touch with them only two hours after dispatch. (with other companies like Pro AV this is not be a problem) Over the weeks that followed I chased them several times for further info, trying to find out where my delivery ended up. They provided me with two tracking numbers - one of which didn't work and unhelpfully had no carrier name attached to it whatsoever, and another one for DHL which simply said "delivered" - though to what address I do not know, and they will not tell me. A separate rep offered to refund or replace the item if it did not turn up as I claimed, so I requested a replacement, only for another rep to tell me that as the carrier claimed the order was "delivered" no refund would be provided. I was annoyed by this and asked for proof of delivery so they said a member of their shipping team would be in touch with it. When I chased them 6 days later they reversed on this and told me that no proof of delivery is available and no further action would be taken by them. An infuriating and bad faith company with shockingly poor customer service and evidently, a limp relationship with DHL. I was looking forward to sourcing specific equipment from them, they are after all a famous brand. But I will not order anything from B&H again. There are other companies with much better customer service. I'm just grateful that I didn't order anything high-value from them, they simply don't care. UK buyers beware: B&H do not extend the same courtesy and respect to their international customers as they presumably do to their domestic customers.