I've had my worst online experience ever with them, but after reading some of the reviews on other sites, I figured it out. So, if you are not american, or you don't have a pure american name, you will have to submit a verification, being international shopper, seems fine, some sites used to do it in 2010. I've submitted the verification request 4-5 times, and contacted their customer service also 3-4 times, and everytime you mail them, they send you a ref number, I useless Ref number that you can't use for follow up. 6 days passed, I decided to DM them on twitter, and I managed to get in touch with one of the directors ( communication) he seemed helpful ( at least someone replying) so I mailed them my last verification with ID, work email and I asked them if they needed more (as usual no reply just another ref number) was last Thursday and they went off till Monday. by now more than 15 days had passed, since i got a load of ref numbers I decided to mail the latest one to their communication director hoping he will get back to me with an update, instead he replied to me in a discriminating tone, instead of explaining to me what went on with his verification team, he went on to tell the number I mailed is not the order number. It seemed he saw that I got an Arab name, so probably I still ride a camel and live in a tent, and might stole the credit card I paid with from a tourist. So I decided, to cancel the order and since there's a reasoning option I chose to type it myself and I put my reasons, was hoping someone would get back to me to get clarification like proper businesses, they cancelled it instantly like they were praying I do it. what I'm unhappy about that the days I wasted following up with their bot, getting my mail filled with Ref numbers that I should say it again, you can't use to follow up, just randomly generated number. you should add never for how quick the company replies to quires by mail.