DO NOT ORDER FROM B&H! Long term, loyal customer of B&H, such as myself, has realized that the customer service of this company has been on a downward slope for many years. I have personally spent over $30k over the last several years, and I will not spend another dollar ordering from this company going forward.
Their online ordering system is a disaster. Rarely do they get my order right, and never do I get fast service from them and their shipping rarely gets sent to the correct address due to glitches on their website.
The final straw for me was the 3 month wait for my Canon R5. Many small retailers from around the world are experiencing wait times, but B&H, who has a large portion of the retail market covered for Canon products, claims they do not have a clue when they will receive stock. The customer service representatives take 5-7 working days to respond and the response they provide is a scripted response with absolutely zero customer service skills on their wording.
The lack of service skills at B&H is embarrassing considering the name they once had. This is contributing to their poor reviews online and loss of clients including myself. Do yourself a favor and verify prices and availability with other online providers before pulling the trigger on any orders for this company. I guarantee you will find there are many businesses out there which are far more grateful for your hard earned money during a global pandemic.
4 years ago
B&H Photo has a
4.7
average rating
from
1,665
reviews
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