If i could rate 0 i would, it's like i'm getting Jekyll and Hyde when I go through the process of organising a collection with BHF, where the people on the phone are very nice and happy to organise a collection then come to collection day and moody, rude and unprofessional collection drivers arrive. I've been trying to organise this Black tempered glass TV stand collection for months now but due to the current pandemic BHF has had to cancel but that's understandable and I'm okay with that because they always called to let me know what was going on and I was surprised that they called me again after lockdown 3 to arrange another collection so quickly, I was pleased. Then comes collection day letting me know they're near, very nice but then they just look at and say its damaged i'm not taking it, i said where?! It is not damaged at all, he claimed it is scratched from standing far away, there was dust that settled on the glass because it has been sitting in a corner for months to be collected, he then gets a T-shirt to wipe it not even acknowledging me or my mum, looking deep into the glass for any scratches, even the smallest so he doesn't have to take it, taking pictures of the black tempered glass as if we've committed a crime. I said just leave it if you don't want it, i honestly think it's disgusting that a charity would send people who make you feel like something you thought was very nice to give away (especially if you kept it in great condition) is invaluable to them! As when i visit a charity shop I expect a second hand item that i can fix up at a bargain price, not a new item, so for them to be so picky and rude and expecting the item to be brand new is surprising to me, there was nothing wrong with the TV stand at all, it was 'good as new', they were looking for problems and took the TV stand in the end. They didn't safely put it in the van either so any damage during the journey to the charity shop is down to them.This is the second time this has happened i thought the first men were just being difficult the first time but this second time I realised it's down to the charity's high expectations and the collection drivers literally inspecting items as if it's going to a prestige auction house, making you feel horrible for giving. Reading the other comments on here, it seems as though they do this a lot and it's crazy that there are a lot of people in unfurnished houses that really need items like these all mentioned and wouldn't bat an eye, complain or "inspect it" if you gave it to them, i tried to give it away on facebook for free but seems as though most people have their TVs on the wall or wide screen TVs, thought this was a better way to give it away but clearly not. After this experience i don't believe in giving to charity anymore especially British Heart Foundation, better to find actual people in need on facebook free groups/facebook marketplace where i can just try to give away stuff for free, at least people will not be rude to you, don't even bother with British heart foundation unless your stuff is new in it's packaging!