There is definitely something wrong with the approach taken by the BHF to furniture collections. This is the second time I have dealt with them (different branches) and on both occasions the process left me feeling disappointed, disenchanted and very concerned. If BHF want to take a completely commercial approach to their furniture collection they should state this up front instead of lulling people into thinking that this is a charitable organisation intent on raising funds for the organisation and ensuring that people in need receive furniture they might need and cannot otherwise afford. I had items rejected by the collection team on both occasions for no good reason - today two brand new sofas which I have had to let go because of downsizing and they were trying to say that because they had been cleaned the fabric was worn!!! They were brand new!!! Easily worth hundreds of pounds but I was trying to do the charitable thing. Same with wardrobes which they reckoned were too big to get downstairs - yet they had been brought upstairs! Obviously too late on a Friday afternoon and too difficult for them to be bothered to attempt to move. And whats with checking furniture for scratches? Second hand is not new!! Shame on BHF - policy, staff training/guidance in need of a major overhaul. WIll never use again and that saddens me.