I arranged to donate a double divan bed and mattress to BHF. They called the day before to push the collection back by two weeks. When the guys did come to take the bed, they advised they could not take the mattress as it was stained and wouldn't take the divan because they couldn't sell it without the mattress. The divan was perfectly suitable. None of this was explained when I made the booking. I've now arranged for the bed and mattress to be recycled after having them both blocking the use of my dinning room for a month. Don't waste your time donating anything to BHF. Save yourself the time and go somewhere else or recycle.