AWFUL! I booked a collection for some darker coloured units as I am moving house and want some bright new furniture. I had no idea what time the collection was happening on the day as I did not receive any updates. As soon as I showed one of the pieces of furniture the driver turns around and say 'No good, we cannot take'. I asked why and he points out at some minor cosmetic scratches on the surface, which of course over time you will get with older furniture but it was not tatty to the point where it could not sell. I showed him the other furniture, much to my annoyance and again said 'No good, we cannot take, you will have to find somewhere to dump it'. I was completely shocked and annoyed, not only did they refuse to take the furniture which had minor cosmetic surface damage (no cracks, no pieces missing, no breaks), all in perfectly good working condition, they also promoted fly tipping which is a major problem in the town currently (Swindon). Well done British Heart Foundation, useless, I will not be using your services again. A sad shame as this could have raised a nice amount for the charity.