Very rude drivers turned up, came too close with no mask (not COVID secure like they say they are) and starting inspecting my sofa looking for problems. They refused to take it because the stitching had come apart at the back of one cushion (not visible when the sofa is being used) and I felt like I was an awful person with stuff no one could possibly want. It’s a secondhand sofa and it’s not pristine but it’s perfectly saleable. If BHF will only accept like new furniture they need to make that clear on their website. I have wasted time and energy getting this sofa ready for collection and am left feeling really annoyed and wishing I’d read the rest of these reviews before using BHF. Avoid at all costs.