Had collection arranged in Ealing. Leather sofa and wooden sideboard. There were some stains on sideboard top (easily sanded as its solid wood). He straight away said not taking it. I could've sanded it if I knew they so picky now. Started complaining there was some dust on the sofa, then started looking around for imperfections and found tiny wear on the side and refused to take it. They took the bag with picture frames and a mirror (ironically there were more dust on the mirror then on the sofa). It seems like main aim of the collection guys is not to carry anything heavier than picture frame. They will actively look for tiniest imperfections just so not to carry heavy stuff. Just pure laziness. Had used BHF before but clearly something changed so won't be bothered anymore. Ended up putting both item on eBay and selling them. In the end worked out fine for me.