Couldn’t agree more with the reviews on here…. Wanted to donate a mattress instead of tipping it as was still in good nick. BHF messed up the first collection and when they showed (without notice half an hour beforehand) for the second collection it was as if they couldn’t be bothered and had decided they didn’t want it before they’d even arrived. ‘I called everyone last night’ the guy said with regards to collection time - ‘no you didn’t as I had no missed call’ I replied…. Upon entering and coming upstairs to the the mattress he quickly got his flash on his phone out and was scaling up and down the mattress, his nose basically touching it he was that close whilst his mate stood in the doorway with his arms folded. ‘What’s this?’ He said. I said ‘huh? just a stain, but nothing untoward’. As I hadn’t even noticed it. ‘Sorry love, can’t take it!’ he replied still scanning the mattress with his flash (it was daylight hours). You’d think it had dark stains or blood on it?! What a waste of time and a perfectly good mattress when we had complied to everything stated on the website and arranged to take time off work. Donate somewhere else!!