UNPROFESSIONAL IS A SMALL WORD FOR THIS ORGANISATION! Called this Organisation before Christmas wanting to gift my old bed to someone. Filled the online form and I’ve been contacted 2 weeks later to arrange a collection date. Despite the long wait (could build a house by the time I was waiting) anyway, booked a collection date for the bed as for TODAY! Got an confirmation email, CONFIRMING the date and time for pick-up. Since I didn’t hear of them and no one showed up for collection I gave them a call to check what’s going on. The answer was that they forgot to book the van for me, and the miss called MANAGER herself had an excuse big enough to say: MISTAKES HAPPEN, WE ARE ONLY HUMAN BEINGS, stating that there’s nothing they can do to help me out. Absolutely unprofessional, serves for nothing! Never again!!!!