We are moving out of our flat and wanted to donate 2 wardrobes (each just over 1 year old) and 2 sofas (with some scratches from the cat) both of which we were very transparent about quality when asked and BHF accepted that and said they’d take them anyway. They said leave them in the flat and they’ll pick them up for us. So we hired a van and moved everything else out our flat except the 4 items above. Today I worked all day from a coffee shop next door to let them into our empty flat between 8:30-14:00. At 13:00, two movers came over, took one look at the items and said “no, we won’t be able to sell these” and left. In and out in 5 minutes. I’m now left standing in an empty flat, with 4 big items of furniture and I’m meant to be handing the keys back to the letting agent tonight. I’m hoping they can arrange someone to remove the furniture for us, but that will be unexpected admin and the costs will be taken out of my flat deposit. So not only did BHF go back on their word, I’m physically loosing money because I tried to do the right thing. And I’m 100% sure someone could have used this furniture and really benefitted from it, which is now going to the skip. I’m just so disappointed in BHF that they treat their (attempted) donators like this. Never again.