I had arranged for Heart Foundation to pick up several items including a bed frame and mattress . One of the guys came in and said due to a bit of dust on the mattress they could not take it! It was a john Lewis sprung mattress which had no stains and was only a couple of years old. I could not believe the attitude of the person. It was very emotional for me as it was my late sisters flat who had passed away under tragic circumstances. It seemed to me that they would have only taken it if was brand new which obviously wasn't. I was disgusted with his attitude and would not recommend using BHF again as the attitude was we are doing you a favour not the other way round.