Have used BHF many times over the years to donate and always had a prompt and polite service. But I've tried to book BHF collection at least 4 times over the past 9 months and no joy, not even a phone call. Have a hallway of bags and boxes with brand new/used clothes and shoes, new crockery etc. Not everyone drives or can take bags/boxes to a store which could be miles away. BHF used to be great and I had recommended to friends, but now as previous reviews have stated, their service has slipped considerably. I would like to donate to BHF, but they won't collect. Also getting fed up of their constant e-mails asking for donations. BHF only got picky after the first lockdown. Going to donate to Traid as they will collect your donations of clothes.