I wanted to donate some furniture and had agreed a collection date, I called in to check it was wanted. I was asked if fire certificates were in place, both were and well in date. I waited nearly all day for the van to arrive, the driver walked in and took one look at the settee and ripped up the cushions to check the certificate was in place. He rejected the settee because the cloth the cushions sat on had a small rip, despite the rest of it being in perfect condition. I wasted nearly a day waiting to be told my furniture was not acceptable. I will not donate again to this ungrateful bunch, a complete waste of time and effort, and insulting.