A waste of time and energy at a time when I'm short of both. I offered to donate a wardrobe, sofa and 3 side tables. BHF gave me a collection time of between 8am and 2pm. At 7.30am the driver phoned. He barely spoke English. I couldn't understand him. I thought he said they'd arrive at 11.30am. They turned up at 8am. As soon as they saw I had a dog, they declined to take the sofa. I'd hoovered it but they found a couple of tiny dog hairs on it and said they couldn't take it in case a customer has an allergy to animals. If their policy is not to take soft furnishings from households with pets, they should say so up front. They declined to take the wardrobe, saying they couldn't carry it down the stairs (and I suspect this is the real reason they didn't take the sofa). When booking the collection, I explained that I'm in a flat with no lift and asked if their drivers would manage to carry furniture down stairs. Again, they should have said up front they couldn't do it. They took just the three side tables. Given the current cost of petrol, I doubt the amount they sell them for will even cover their fuel costs in collecting them. Which is a waste of a charitiy's resources. I'm disabled with a spinal cord injury, it took a huge effort on my part to prepare for the collection, all for no benefit to the charity or to me.