We had arranged a collection of some bedroom furniture in very good condition from the Crawley branch, and waited weeks for the items to be collected. They tried to call 4 times in 4 minutes from an unknown number on the morning of collection, which I missed because I was on a quick conference call. I called the shop an hour or two later to ask if they were coming - I was told by the rather rude person that they tried to call, had now moved on to other collections and would no longer be calling. Absolutely disgraceful. What a waste of everyone's time - you'd have thought they'd have tried to call back 5 minutes later because I didn't pick up. It's now going to the tip. How ridiculous.