Waste of time, arranged collection of a perfect condition sofa bed with fire label. Reason getting rid was that it belonged to previous owner. Upon collection they found fire label as described then were seemingly looking for any small detail as to why they could not remove the sofa from property. They in end stated that the mattress part did not have a label. The label on sofa covered the whole sofa not just the case. I expect as with other comments here they just could not be bothered to remove the item. Perhaps BHF should look to outsource to another company going forward so more peoples time is not wasted.