James who claims to be area manager at Dumbarton Rd store in glasgow is hostile n aggressive when you're making a valid enquiry n complaint.Nasty piece of work and appears to be an oxymoron to bhf claims.Bought a suite,which was unsuitable and under policy can have it returned within 30 days.Weve had nothing but stress trying to get it returned and get a refund.James at this store treats customers with contempt and leaves you out of pocket n stressed out enough to have a heart attack.However,I won't be letting this little dictator away with this and will expose nhf's treatment of a genuine customer,and mot tolerating being treated so badly n in my view illegally by refusing to deal with me contravening company policy and sale of goods act.A nasty vile hostile piece of work is James at bhf Dumbarton Road shop.Ill never deal with bhf againSerioysly let down and disgusted!