Our mattress which we waited nearly two weeks to have collected has nothing wrong with it. It is in mint condition, from a very clean no smoking home and has a fire label. Only replacing as we had splashed out on a new expensive one. It has been refused today because the black metal bed frame it was lay on has left some marks. As soon as the driver left, I got to work with a sponge and water and they scrubbed away instantly. Called him back 10 minutes later to explain and he said he was in a location already that takes 45 minutes to get too so won't be returning. Must have wings on those BHF lorries! These guys just couldn't be bothered lifting a mattress into their van... pure laziness. I also mentioned that I would have cleaned it in advance but I assumed everything gets deep cleaned before it goes on sale anyway. To which he replied only sofas! That's absolutely disgusting. Why would a used mattress not get deep cleaned before going on sale?! Won't be donating to BHF again.